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Why are the Flash Graphs not working?

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rMy0G3KH

USA
28 Posts

Posted - 06/27/2005 : 09:55:58

Please help us resolve this.

My client in South America able to access and work in Report Portal.

However, the flash graphs are not working.

He tried to create the flash charts and got the blank window.

In the top left hand corner there was little box with red �x� symbolizing that image cannot be found.

When I run the same flash charts here in house, they all show up fine on my end.

Are there some type of settings which need to be switched ON to display flash charts for my client?

Your response is greatly appreciated.

Feel free to ask me questions if you like.

Regards, Steve

marco

Netherlands
588 Posts

Posted - 06/27/2005 : 11:03:00

Hi,

I was wondering is on the client the Flash Runtime in the browser installed ?

Regards, Marco
www.gmsbv.nl

rMy0G3KH

USA
28 Posts

Posted - 06/27/2005 : 15:57:07

Hi Marco,

How do I check if on the client the Flash Runtime in the browser installed?

Where should I go to check the settings for the Flash Runtime in the browser?

Please advice.

Regards, Steve

marco

Netherlands
588 Posts

Posted - 06/28/2005 : 03:53:13

Hi,

On the website of Macromedia you can download the free Flash Runtime:

http://www.macromedia.com/shockwave/download/download.cgi?P1_Prod_Version=ShockwaveFlash

Regards, Marco

rMy0G3KH

USA
28 Posts

Posted - 06/29/2005 : 12:10:23

The problem was that my client have an old version of macromedia flash player (version 5) installed. After installing the macromedia flash player 7, now able to see flash charts. Thank you Marco for all your help.

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