Frequently Asked Questions
 I get this error:
HTTP Error 403.1 - Forbidden: Execute access is denied.
- Open the Windows Explorer, right click on C:\Inetpub\wwwroot\ReportPortal folder, select on the security tab,
give ASPNET and Anonymous (IUSR_<Machine Name>) users full control to the folder, click on the advanced button to replace permission entries on child objects.
- If previous step did not work, open IIS admin and change the Anonymous user for ReportPortal virtual directory
to some other user that has access to the ReportPortal folder.
- If previous step did not work, create a copy of the folder (C:\Inetpub\wwwroot\ReportPortal)
called ReportPortal2 in C:\Inetpub\wwwroot. Create and point new ReportPortal2 virtual directory to the folder.
 I get this error:
HTTP 500 - Internal server error.
To make the error visible in the Internet Explorer go to: Internet Explorer >
Tools.. > Internet Options > Advanced Tab > Uncheck " Show
Friendly Error Messages".

When installing ReportPortal on Windows 2008 Server, I receive the following error message:
"The installer was interrupted before ReportProtal could be installed. You need to restart the installer again."
Please enable "IIS 6 management Capability" for your IIS.
- Click Start, click All Programs, click Administrative Tools, and then click Server Manager.
- Right-click Roles, and then click Add Roles.
- Click Next to get to the Server Role Screen.
- Mark the checkbox for the following roles, and then click Next.
- Application Server
- File Services
- Click Next to get to the Roles Services for the Application Server.
- Select the checkbox next to Web Server (IIS) Support. When the Add Roles Wizard box comes up, click Add Required Role Services, and then click Next.
- Click Next to get to the Web Server Role Services, keep the existing checkboxes that are marked and mark the checkbox next to IIS 6 Management Compatibility, and then click Next.
- Click Next to get to the File Services Role Services, mark the checkbox next to Indexing Service , and then click Next.
- Click Install

When installing ReportPortal on Windows Vista, I receive the following error message:
"The installer was interrupted before ReportProtal could be installed. You need to restart the installer again."

When installing ReportPortal on Windows 2008 Server or Windows Vista, I receive the following error message:
"Access denied, you must be an administrator of the remote computer to use this
command. Either have your account added to the administrator local group of
the remote computer or to the domain administrator global group."
To turn off UAC:
- Click Start, and then click Control Panel.
- In Control Panel, click User Accounts.
- In the User Accounts window, click User Accounts.
- In the User Accounts tasks window, click Turn User Account Control on or off.
- If UAC is currently configured in Admin Approval Mode, the User Account Control message appears. Click Continue.
- Clear the Use User Account Control (UAC) to help protect your computer check box, and then click OK.
- Click Restart Now to apply the change right away, or click Restart Later and close the User Accounts tasks window.

When installing ReportPortal on Windows 2008 Server or Windows Vista I receive an error during XMLA setup:
- Setup XMLA manually using instructions in this
article
or this
article.
Make sure that XMLA virtual directory has a *.dll script map pointing to msmdpump.dll file.
- During the installation, for "SQL Server Analysis Services" selection page pick: "Not Used / Already Configured".
- After the installation, register XMLA with ReportPortal: go to Admin > Connections > (Type = XMLA URL) and put
xmla2005/msmdpump.dll for the connection string.

Why does not ReportPortal run on the latest version of .NET framework?
ReportPortal runs on the .NET Framework 2.0 because has the
highest install base (74% as of Jan 24, 2011).
 When
connecting to Analysis Services 2005, I get an error message: "Could not
connect to XMLA service: http://[MyServerName]/xmla/msmdpump.dll." Please check
user id and password, restart IIS and try again.
-
If using Windows Server 2003, you will need to
enable
ISAPI extensions for XML/A to work.
-
Login to your web server with the user id you used for Anonymous user. Create a
UDL file (like test.udl) and point it to SSAS 2005 server using Microsoft OLE
DB Provider for Olap Services 9.0.
-
Type the URL for msmdpump.dll in you browser. Make the error visible in the
Internet Explorer go to: Internet Explorer > Tools.. > Internet Options >
Advanced Tab > Uncheck "Show
Friendly Error Messages".
-
Please check your windows event log.
-
Try using the SDK sample application
to make sure that XMLA SDK is properly installed.
-
Here is
Microsoft's white paper
that could be useful.
 When
connecting to Analysis Services 2000, I receive an error that says: "...Unable
to process the request, because the DataSourceInfo property was missing or not
correctly specified..." What should I do?
XMLA SDK 1.1 requires MSXML 4.0. It can be downloaded by clicking
here. Try using the SDK sample
application to make sure that XMLA SDK is properly installed. You can
also test the connection with this page MDX.htm.
Please save this page to desktop before running it. Sometime it is necessary to
restart the IIS service or the PC for the XML/A web service to work.
 XMLA does not work under Windows Server 2003.
You might need to explicitly
enable ISAPI extensions for XML/A to work.
 What can be
done to improve XMLA service performance?
Enabling the HTTP compression on the web server can significantly improve
performance. This
article explains how to enable HTTP compression. Make sure that HTTP
compression does not have caching enabled. Use
MetaEdit tool to set parameter
"max-age"property should be set to zero.
 How can I
create a custom Geo Map?
 The
login.aspx page gives me a strange looking error: <%=sMsg%>
Your server does not seem to have ASP.NET configured. Please take these steps:
-
Go to Default Website Properties, Home Directory Tab, Configuration..., App
Mappings Tab, Find ASPX.
-
If you could not find ASPX run the following the command line:
%windir%\Microsoft.NET\Framework\v2.0.50727\aspnet_regiis.exe -i
 I manually
deleted ReportPortal files and can no longer uninstall the application via the
"Add/Remove Programs" dialog.
Please download and run this script. It
will remove ReportPortal from your registry and from the list.
You can also manually remove the product from Windows Registry by searching for "ReportPortal"
under HKEY_CLASSES_ROOT\Installer\Products.
(It is recommended that you backup Windows Registry before updating it.)
The ReportPortal folder under web root folder
(C:\Inetpub\wwwroot) will also have to be deleted.
 Can purchased
copy can be installed over the demo copy without data loss?
Yes, this can accomplished in two steps:
-
Uninstall the Evaluation version of Report Portal. Choose "NO" when asked to
delete the database.
-
Install Report Portal by double clicking on ReportPortalSetup.msi file. Choose
the same database name used by the Evaluation version.
 How can I get
Foodmart 2000 sample database for Analysis Services 2005?
Download backup file FoodMart2000.zip.
Open "SQL Server 2005 Management Studio. Right click on "Databases" and choose
"Restore..."
 Why after
accessing a Reporting Services report I can no longer access an OLAP report?
It looks like your Reporting Services "ReportServer" virtual directory is using
Windows Integrated Authentication. XMLA web service is unable to handle a
Windows Authentication. After being authenticated by Reporting Services virtual
directory, your browser challenges XMLA service and the service breaks. Please
enable basic anonymous/basic authentication instead for "ReportServer" virtual
directory.
 I am using
Analysis Services 2000. I am experiencing errors when processing some reports.
IIS grabs significant amounts of memory and then restarts.
You will need to configure the amount of memory used by XMLA. Please open
datasources.xml (C:\Program Files\Microsoft XML For Analysis
SDK\Config\datasources.xml) file in Notepad. Change text inside DataSourceInfo
XML tag like so:
<DataSourceInfo> Provider=MSOLAP.2;Data Source=local; Client Cache
Size=150; Execution Location=3; Default Isolation Mode=1; Large Level
Threshold=100; </DataSourceInfo>
Here are the connection properties to change:
-
Client Cache Size=150;
- try to make smaller
-
Execution Location=3;
3 - Queries are executed on the server.
-
Default Isolation Mode=1;
-
Large Level Threshold=100;
- try to make smaller
 I have
Windows 2003 server with Windows Sharepoint Services. I get the following error
when connecting to ReportPortal: Session state can only be used when
enableSessionState is set to true, either in a configuration file or in the
Page directive. Please also make sure that System. Web.SessionStateModule or a
custom session state module is included in the
<configuration> \<system.web>\<httpMOdules>
section in the application configuration.
Please open Web.config and uncomment this section:
<httpModules>
<add name="Session" type="System.Web.SessionState.SessionStateModule"/>
</httpModules>
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